Refund and Return Policy

Thank you for shopping with us! We strive to create meaningful, high-quality gift items that bring joy and lasting memories. Please review our refund and return policy below before placing your order.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at xoxofromae@gmail.com. 

If your return is accepted, we’ll send send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

✅ Damaged or Incorrect Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If your item arrives damaged or we made a mistake with your order, please contact us within 3 days of delivery with:

  • Your order number

  • A description of the issue

  • A clear photo of the item

We will review your request and provide a resolution, which may include a replacement or refund at our discretion.


❌ No Returns on Personalized or Customized Items

Due to the nature of personalized and custom-made products, all customized or personalized items are final sale and not eligible for return, refund, or exchange unless the item arrives damaged or with an error caused by us.

  • This includes any items with names, dates, messages, or photo uploads.

  • Please double-check all personalization details before placing your order.


Unfortunately, we cannot accept returns on sale items or gift cards.

📮 Return Shipping Responsibility

For any non-personalized, eligible return:

  • Customers are responsible for return shipping costs. Please contact us for a return address.

  • We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.


🔁 Order Cancellations

Orders may be canceled within 24 hours of purchase. After that time, your order may already be in production and cannot be canceled or refunded.

CAN I REMAKE MY PURCHASE?

We hope you'll love the item you purchased. We do require that you contact us within 24 hours of purchase if you decide you need to remake or change something. Otherwise, once the item goes into production, we can no longer make any changes.

MY ITEM LOOKS DIFFERENT TO THE ONLINE LISTING

This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look. This allows our sellers to create many different products with their artwork, without needing to make & photograph thousands of products a day.

It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at xoxofromae@gmail.com.

If you have any questions, feel free to contact us at xoxofromae@gmail.com. We’re always happy to help!